Lilly is a skilled and experienced business operations, education and training professional with over 15 years’ experience in Vocational Education & Training and Higher Education sectors and 15 years in senior management roles in the Hospitality industry.
Lilly has a diverse background in TAFE, Higher Education and the private RTO sector as well as having an extensive management background in Hotels and catering. From delivering a leadership program at the Shanghai University in China to a department manager and general manager for national RTO’s, Lilly has worked tirelessly to establish and maintain educational partnerships within the community and industry both nationally and internationally. Lilly has worked in pre-opening phases of a hotel in Canberra, led many successful hotel operational teams and owned a café catering business in Adelaide.
She has led projects in resource development and best practice projects in customer service, student engagement and retention, and is passionate about the continuous professional development of leadership teams, trainers and assessors.
Lilly is a specialist in leading design teams to produce innovative learning resources and compliant assessment tools. She has extensive experience in developing resources across numerous AQF levels and Training Packages. With her vast network of qualified professionals, Lilly is able to manage large scale projects with ease, recruiting appropriately skilled Instructional designers, and managing the project and process from planning to final quality review and LMS implementation stages.
Lilly has extensive experience with RTO compliance and has led many internal audits for RTO's as well as audits conducted by ASQA and the VRQA. Lilly has managed funded and commercial contracts in all States and Territories.
Lilly has been invited to speak at events in regard to RTO compliance and best practice; some examples include;
• Presenter VELG Webinar http://www.velgtraining.com/events/834 - presenters
• Speaker National Insources Conference www.insources.com.au/Lilly-Finlayson
• Speaker CEAV Conference – Career Education